Attention: fraudulent messages in circulation
There are currently messages in circulation that are allegedly giving away IKEA vouchers. These impersonal communications are attempts at fraud. These messages do not come from IKEA. IKEA does not send unformatted, impersonal e-mails or other messages with winner notifications to its customers. IKEA asks customers to refrain from replying to these messages and from clicking on any links. IKEA has reported the case to the authorities and consumer organisations.
How can customers help prevent cases like these?
Consumers have the option of reporting fraud attempts to the Federal Reporting and Analysis Centre for Information Assurance: https://www.melani.admin.ch/melani/en/home.html
Customers who are unsure of the authenticity of the sender can get in touch with IKEA's customer service at www.ikea.ch/kontakt.
Question unsolicited contact
Unfortunately, there are more and more fraudulent e-mails, texts and WhatsApp messages in circulation that are supposedly from IKEA. As a rule, IKEA warns its customers against unexpected e-mails, WhatsApp messages or texts. The sender address can contain valuable information about the sender's authenticity. IKEA asks customers to always refrain from disclosing personal information if the sender, reason for the request or content of the message appear to be suspicious. Those who receive a questionable message from IKEA are asked to contact IKEA's customer service or the Federal Reporting and Analysis Centre for Information Assurance.
Produkte und Bildanfragen
Manuel Rotzinger, PR Specialist IKEA Schweiz
Müslistrasse 16, 8957 Spreitenbach
- +41 58 853 36 55
- +41 79 887 29 34